Training Updates and Opportunities for Volunteers
Message from the Resource Development Director
Thank you to all of the volunteers who responded to our annual satisfaction survey! This year's survey has provided great insight and suggestions on what we are doing right, and how we can improve our volunteer experience as an organization. A couple wonderful statistics that came from the satisfaction survey are that:
94% of respondents fell like Hearts and Hands makes it easy to volunteer.
- 97% of volunteers feel like they are making a significant contribution in their community.
Along with these statistics, we asked what development opportunities you would like to see and received responses such as: supporting people with hearing impairments, best practices for walkers/crutches, sign language, and supporting care receivers with chronic pain. Keep an eye out for future volunteer trainings on these topics!
You also shared that the Assisted Rides portal has been easy to navigate and that it works well for you. Should you ever run into questions about navigating the portal, we have a brief training video that you can refer to or simply give your volunteer coordinator a call.
We greatly appreciate your time and talents shared through Hearts and Hands, and can't thank you enough for the wonderful work you do for care receivers.
Completing requests is an important piece to volunteering with Hearts and Hands. At the end of each month we ask that you complete your requests in Assisted Rides or by directly connecting with your volunteer coordinator. Information needed to complete requests are the miles driven and time spent on each request.
Tuesday's Training Tidbit
What is Door-Thru-Door transportation?
Door-Thru-Door transportation is one of the many things that makes Hearts and Hands unique. Unlike other transportation services, volunteers meet care receivers at their door to assist them in; putting on their coat, tying their shoes, walking to the vehicle, and getting into the vehicle. These steps are again reflected upon return to the care receiver's home.
How can you prepare for door-thru-door transportation?
Give the care receiver a call. - When calling the day before a scheduled request to confirm, ask the care receiver what level of assistance they prefer.
Sometimes, just staying in the driveway until they get in the home safe is just the support they need. One care receiver from our recent satisfaction survey complimented their volunteers by saying: "ALL DRIVERS WAIT UNTIL I AM SAFELY IN HOME." This level of support makes people feel safe and comfortable.
Assisting a Care Receiver doesn't have to be spooky. Here are some tips and tricks in assisting a care receiver from the door to the car.
- Ask the care receiver which side they prefer you assist them.
- Provide verbal assistance about the environment as needed.